Welcome to GP Healthcare Alliance’s Reception Basic Training for SystmOne course.

This course is designed for any Practice Staff who will be working on Reception as part of their role. The aim of this training is for the learner to be able to carry out the basic Reception duties as required by your workplace. You will learn to understand the screens that are involved whilst adhering to your workplace protocols; gain an understanding of what to do with any concerns or queries as well as maintaining confidentiality throughout. 

This course is very instructional so it would be beneficial to have a note pad at the ready!!

If you have 2 screens it might be worth having SystmOne open on the second screen so that you will be able to explore your new-found skills and/or when a suggestion is made to be able to experience it, doing this freely as you train. 

Please be aware that this is an introduction course and may not be uniform to all practices. SystmOne may look different in your practice dependent on what forms have been added or the set up in the clinical and administration trees. The benefit of having forms and pop-up boxes set out on the clinical tree is that when the forms are opened, they can be prepopulated with the patient’s name and NHS number for example, saving valuable time. This is usually decided and implemented by Management and/or Practice Partners, if not then they will instruct you of this process as it would vary between practices and area guidelines.

You will have been asked to take part in this training as your role pertains to providing reception duties within your practice. Of course, we will also cover some etiquette, as you will often be the first interaction that patients, Doctors, hospital staff or community services have and therefore their impressions of you are important. This course provides a step by step guide and will explain the processes, introduce you to the screens and help you to become familiar with what you might be expected to do.

Course overview:

• Information and confidentiality

We will explore ways of maintaining confidentiality and personal information within a busy reception area.

• The importance of being approachable

We will explore why we need to be approachable and how this might be presented through words and actions.

• Sending and receiving messages

We will focus on how we can process instant messages, tasks (linked and unlinked to patients) and emails.

• Booking appointments

We will explore booking appointments for your Surgery and  what is available outside of your Surgery hours, also appropriateness of who we would book the patients in with.

• Requests for processing
  

We will consider what requests we may be asked for, this may vary from area to area but could provide you with some familiarity, also there may be forms specific for each area therefore we may not mention them all here.

• End of course assessment

This is where you will be able to show off all the information that you have learnt, there is quite a lot, so making notes would benefit you for a quick recap! You will need a pass rate of 80% or more to pass and be able to obtain your certificate, which can be downloaded and printed.

Please be aware that all content within this course is copyright protected

©2022 GP Healthcare Alliance.  

Please scroll down each screen and click ‘continue’ where indicated, also be aware of the arrows or the relevant numbers on the bottom of the screen to click on as needed.

Where possible we have provided audio support to utilise if preferred but please be aware that there are many screen shot examples for you to peruse also.

When you are ready to begin, click the Lesson name and then Launch Lesson.