This course is designed for General Practice Staff, working on the SystmOne platform who will be providing prescriptions as part of their role.
The aim of this basic training is for the learner be able to provide prescriptions to patients upon their request. Staff will also understand the screens that are involved with the process whilst adhering to any workplace protocols, understanding what to do with any concerns or queries as well as maintaining confidentiality throughout.
Prescription training for beginners (SystmOne)
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- Average time to complete: 4 hours
- 100% online
- SystmOne screenshot-based guidance using realistic scenarios
- Downloadable resources included
- Free CPD-accredited certificate to evidence professional development
This CPD-accredited prescription clerk training course provides a practical introduction to prescription administration using SystmOne. Through detailed examples and screenshot-based guidance, learners develop familiarity with repeat and acute prescription requests, patient searches, the Electronic Prescription Service, pharmacy nominations, prescription tracking, online requests and medication queries.
Already confident with the basics? Continue your development with our Prescription Clerk Intermediate Training Course (SystmOne), which covers more complex prescription administration and SystmOne workflows.
Why this course matters
- Prescription clerks handle information that directly affects patients’ access to their medicines, making accuracy and careful checking essential
- Correct patient identification is fundamental before any prescription request is processed
- Repeat, acute and electronic prescriptions involve different processes and information within SystmOne
- System prompts, review dates and medication history can provide important information that should not be overlooked
- Knowing how to check the progress of an electronic prescription can help resolve patient queries more efficiently
- Clear boundaries between administrative processing and clinical decision-making support safer medicines management
What you will learn
- How to navigate the main SystmOne screens, icons and medication areas used in prescription administration
- How repeat prescription requests are received, checked and processed
- How to search for patients and review relevant medication information and history
- How the Electronic Prescription Service, pharmacy nominations and one-off nominations work
- How to use prescription tracking information to investigate the status of an electronic prescription
- How acute prescriptions, online requests and medication queries may be handled within an administrative role
Who this course is for
This online SystmOne prescription training course is designed for general practice staff who are new to prescription administration or preparing to take on medicines-related responsibilities. It is particularly relevant to:
- New prescription clerks working in GP practices
- Medicines coordinators and prescription administration staff
- GP administrators who process medication requests
- GP receptionists and care navigators taking on prescription-related duties
- GP assistants supporting clinicians with medicines administration
- New or returning general practice staff who need a structured introduction to SystmOne prescription workflows
This is not a prescribing qualification. Learners should only carry out administrative medication functions permitted within their role, system permissions and local practice protocols.
Learning outcomes
By the end of this course, you will be able to:
- Explain the basic role of prescription administration within general practice
- Navigate the main SystmOne screens and functions used when processing prescription requests
- Recognise the differences between repeat and acute medication records
- Carry out appropriate patient and prescription checks before progressing a request
- Describe how electronic prescriptions, nominations and prescription tracking are used
- Record medication queries appropriately and recognise when clinical input or authorisation is required
Full course description
Getting started with prescription administration
The course begins with the fundamentals of safe prescription processing, including checking patient details and understanding what information appears on a repeat prescription request. Learners are also introduced to some of the commonly used medication abbreviations they may encounter. You may also want to take our Medical Abbreviations and Terminology course which covers this in more detail.
Navigating prescriptions in SystmOne
A large part of the training is designed to make SystmOne feel more familiar. Screenshot-based examples introduce the main toolbar, clinical tree, repeat medication screens and prescription icons, alongside the information and prompts available when viewing a patient’s medicines.
Learners also explore repeat templates and the functions available for reviewing and administering existing medication records.
Processing repeat prescription requests
The course brings these system skills together through practical prescription scenarios, including reviewing a request, selecting medication and understanding the information displayed before it progresses for authorisation.
It also introduces amending prescription information where this has been appropriately authorised, using SystmOne calculation tools and documenting why a change has been made.
Electronic prescriptions and patient queries
Learners gain an introduction to the Electronic Prescription Service, including pharmacy and appliance-contractor information, and situations where a patient may need a prescription sent to a different pharmacy.
Prescription tracking is also covered, helping staff understand how to investigate where an electronic prescription has been sent and its progress through the dispensing process.
Acute prescriptions, online requests and queries
The later sections introduce the differences between repeat and acute medication records and how acute requests may appear within SystmOne. Learners also explore medication history, online prescription requests and the process for sending a query to a clinician when further input is needed.
The emphasis throughout is on knowing what can be handled administratively and recognising when a medication decision needs to remain with an appropriately qualified clinician.
Assessment and certification
At the end of the course, you will complete an assessment to demonstrate your understanding of the topics covered. You will need to achieve a result of 80% or higher to pass.
On successful completion, you will receive a free CPD-accredited certificate, which can be downloaded or printed as evidence of your professional development.
Professional responsibility and scope
This is a prescription administration training course, not a prescribing qualification. It is designed to support administrative staff working on behalf of appropriately qualified prescribers.
- Competency should be assessed within your workplace
- Practice should align with local protocols, current guidance, and professional standards
- You are responsible for applying learning appropriately within your role
- Clinical decisions, medication changes and prescribing authorisation remain the responsibility of appropriately qualified professionals
- Medication warnings, system prompts and unusual requests should be reviewed rather than routinely overridden
- Patient confidentiality and accurate documentation should be maintained throughout
- Local SystmOne configurations, prescribing arrangements and staff permissions may differ between organisations
Average time to complete
Approximately 4 hours, depending on your prior knowledge and experience. The course is fully self-paced, allowing you to complete it in stages. You can revisit any sections that you’re unsure of.
Course Content
Frequently asked questions (FAQs)
Can I buy this course for someone else?
Yes. To do this, register using their email address and the name they would like to appear on their certificate.
For example, you might know them as Kate, but they may need their certificate issued in their full birth name, Katherine. It’s best to check these details with them first.
Once the purchase is complete, they will receive the automatic course link by email.
Can I complete the course in my own time, and how long do I have to access it?
All of our online courses are self-paced, so you can complete them at a time that suits you. Your progress is saved at the end of each lesson, allowing you to return and continue later.
You will have six months from the date of enrolment to complete the course. After six months, the course will no longer be available.
Some courses, such as Basic Life Support, must be completed annually by clinical staff. A new course will therefore need to be purchased each year to ensure the training reflects the most up-to-date guidance.
Can I access the training material after completing the course?
Yes. The course materials are available to download during your access period, so you can keep a copy for future reference. Your course access will remain active for six months from the date of enrolment, after which the course will no longer be available.
Which payment methods do you accept?
We accept card payments via Stripe. You can pay using a debit or credit card (such as Visa or Mastercard).
When will I get my certificate?
As soon as you have passed the end-of-course assessment and achieved the required pass rate of 80% or more, your certificate will be available to download from the top of the course page.
Do you offer refunds if I no longer need the course?
Refunds may be available if you have not logged into your account.
Once you have logged in, you will have access to the course materials and downloadable content, and a refund will no longer be possible.
What should I do if I can't log into my account?
When registering, please make sure you enter the correct email address, as login issues are often caused by an incorrect email being used. It can help to copy and paste your email address to avoid mistakes.
If you are unable to log in, click ‘Forgotten password’ and follow the instructions to reset your password via the email link sent to you.
If you continue to experience issues, please contact GPHA-training@gphealthcarealliance.co.uk and we will endeavour to respond within two working weeks.
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