Prescription Clerk training 

Estimated Completion Time: 4 Hours

Welcome to the GP Healthcare Alliance’s Prescription Clerk training course.

This course is designed for General Practice Staff, working on the SystmOne platform who will be providing prescriptions as part of their role. The aim of this training is for the learner be able to provide prescriptions to patients upon their request. Staff will also understand the screens that are involved with the process whilst adhering to any workplace protocols, understanding what to do with any concerns or queries as well as maintaining confidentiality throughout.

This is an introduction course to prescribing on SystmOne but you will need to develop your own skills and also check with any local prescribing guidance / variations where you work. You will need to become familiar with what items are not issuable on the NHS due to being an OTC ‘Over The Counter’ purchasable item, for example ‘Voltarol’ can be purchased over the counter therefore should not be issued.

You will have been asked to take part in this training as your role pertains to providing prescriptions. This course provides a step by step guide and will explain the processes, introduce you to the screens and help you to become familiar with what the icons mean.

Meanings

Repeat prescriptions are medications that will be taken on a regular basis, this can be requested as an ongoing repeat prescription. This means that the doctor has given permission for the patient to be given this prescription regularly in the future. 

Acute prescriptions are medicines that have been issued by a health care professional (HCP) but not added to the repeat prescription records. This can be for a one off illness like a chest infection or a new medication issued for a trial period and will require a review with the HCP prior to being added onto the repeat prescription records.

This course is very instructional so note pad at the ready!!

Course overview:

• Introduction, patient safety and what a prescription request will look like.

We will explore the importance of ensuring that we have the correct patient’s details open and helpful information that can be mentioned to patients regarding the information content present on the repeat prescription sheet.

• Understanding the icons.

We will learn the meaning of the icons on the prescribing screens and look at how these may be utilised.

• Understanding the screens.

We will investigate what screens can be used, how to navigate them and to get the most out of the assistance they can provide.

• Issuing and amending Prescription content.

We will investigate how to amend a repeat prescription and how using the calculator can help us using our test patient. We will also remember to check what we are issuing and the rules around such items, for example the Controlled Drugs and how these are easily identifiable.

• Patient Search.

We will focus on how we can search for patient’s that are within our Surgery and also how to recognise if they have been deducted by selecting the correct options available to us.

• Electronic Prescribing Service (EPS) and One off Prescribing.

We will explore how to provide a one-off nomination and the rules around where we can prescribe to.

• Prescription Tracker.

We will look at what information the prescription tracker can provide, how to access it and what it can inform us of.

• Acute Prescriptions.

We will explore how to provide an Acute prescription issue and how this can be identified within SystmOne.

• Online Requests and Query Notes.

We will be looking at how to issue from the online requests using the task screen and how to create a medication query and what this will look like within SystmOne.

• End of course assessment.

This is where you will be able to show off all the information that you have learnt, there is quite a lot, so making notes would benefit you for a quick recap! You will need a pass rate of 80% or more to pass and obtain your certificate, which you can download and print on completion.

Please be aware that all content within this course is copyright protected

©2022 GP Healthcare Alliance.  

Please scroll down each screen and click ‘continue’ where indicated, also be aware of the arrows or the relevant numbers on the bottom of the screen to click on as needed.

Where possible we have provided audio support to utilise if preferred but please be aware that there are many screen shot examples for you to peruse also.

When you are ready to begin, click the “Start Course” button.