Welcome to the GP Healthcare Alliance’s ‘Office Etiquette, A Comprehensive Guide’ course.

This course is designed for all office staff members, working Globally and should take up to 2 1/2 hours to complete. The aim of this training is for the learner to be able to consider and understand why and how office etiquette should be implemented throughout their working day and beyond. Maintaining office etiquette is essential for fostering a professional, respectful, and productive working environment. You will always adhere to your workplace protocols; gain an understanding of what you will need to do and why, maintaining professional practices and conduct throughout. All guidelines provided in the Lessons of this course are correct and current at the time of writing. Some Lessons may seem repetitive in nature, but are all relevant. You will need to ensure that you follow any updated guidelines and work protocols within your work place.

It would be beneficial to have a note pad at the ready, but please do not worry if you have not, there are downloadable files for your reference! Some of the tables and examples provided have not got audio support as they will be included in the PDF at the end of each lesson, which can be increased in size within this format if needed. 

Course overview

On completion of this course you will be able to :

• Understand what etiquette is and how our interactions can help to encourage a positive, healthy and happy environment.

• Communicate appropriately, whilst being timely and considering personal space and body language.

• Abide by appropriate usage of technology. 

• Consider practical tips to treat your co-workers with respect, curtesy and to avoid disruption.

We have included additional information that you may wish to explore online, these are correct at the time of writing this course.

Each Lesson title displays the average time that it could take, to complete this course at introductory level.

• End of course assessment.

This is where you will be able to show off all the information that you have learnt, there is quite a lot, so making notes would benefit you for a quick recap! You will need a pass rate of 80% or more to pass and be able to obtain your certificate, which can be downloaded and printed.

Please be aware that all content within this course is copyright protected

©2025 GP Healthcare Alliance.  

Please scroll down each screen and click ‘continue’ where indicated, also be aware of the arrows or the relevant numbers on the bottom of the screen to ‘click on’ as needed.

Where possible we have provided audio support to utilise if preferred/required but please be aware that there are examples for you to peruse also.

When you are ready to begin, click the “Start Course” button.