Undertaking Effective 1:1's with Staff
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- Average time to complete: 2 hours
- 100% online
- Downloadable course content included
- Free CPD-accredited certificate to evidence professional development
This CPD-accredited online 1:1 training course is designed to help supervisors, team leaders, line managers and business owners conduct more effective meetings with their staff.
It provides practical guidance on planning and delivering productive 1:1 meetings that strengthen communication, build trust and support employee development. You’ll learn how to prepare for meetings, set meaningful goals, provide constructive feedback, handle difficult conversations and create action plans that help individuals and teams succeed.
Whether you’re a new manager or looking to improve your people management skills, this course will help you hold more confident, purposeful and supportive conversations with your team.
Why this course matters
- Regular 1:1 meetings improve communication between managers and employees
- Effective meetings help identify concerns before they become bigger issues
- Good managers use 1:1s to support performance, wellbeing and professional development
- Structured conversations encourage engagement, accountability and trust
- Strong communication helps build more motivated, productive teams
What you will learn
- The purpose and benefits of effective 1:1 meetings
- How to prepare for productive conversations
- Active listening and communication techniques
- Setting SMART objectives and supporting employee development
- Managing expectations and maintaining confidentiality
- Handling difficult conversations using the CEDAR model
- Recognising when concerns should be escalated
- Best practice for follow-up and continuous improvement
Who this course is for
This online 1:1 management training course is suitable for:
- New managers
- Supervisors
- Team leaders
- Line managers
- Practice managers
- HR managers
- Business owners
- Anyone responsible for managing or developing staff
No previous experience is required.
Learning outcomes
By the end of this course, you will be able to:
- Understand the purpose and value of regular 1:1 meetings
- Plan and structure effective one-to-one conversations
- Build trust through active listening and open communication
- Set SMART goals that support employee development
- Handle challenging conversations with greater confidence
- Recognise when issues require escalation
- Follow up effectively to encourage accountability and continuous improvement
- Apply best practice to support staff performance and wellbeing
Full course description
This online 1:1 training course for managers provides practical guidance on planning, conducting and following up effective meetings with employees.
Designed for managers, supervisors and team leaders across all sectors, the course explores how regular 1:1 meetings can strengthen communication, improve engagement and support employee development.
Understanding the purpose of 1:1 meetings
The course begins by exploring why regular 1:1 meetings are an essential part of effective people management. You’ll learn how structured conversations help managers build stronger working relationships while supporting individual performance and wellbeing.
Planning productive conversations
Preparation is key to successful 1:1 meetings. You’ll learn how to structure meetings, create agendas and encourage open, honest discussions that help employees feel listened to and supported.
Goal setting and employee development
You’ll learn how to use SMART objectives to support individual development, review progress and encourage continuous improvement while aligning personal goals with organisational priorities.
Managing difficult conversations
Not every one-to-one meeting is straightforward. This section explores how to manage difficult conversations professionally, apply the CEDAR model where appropriate and recognise when concerns should be escalated.
Following up and continuous improvement
Effective 1:1 meetings don’t end when the conversation finishes. You’ll learn how to document actions, monitor progress and use regular follow-up meetings to support ongoing development and performance.
Assessment and certification
At the end of the course, you will complete an assessment to demonstrate your understanding. You will need to achieve a result of 80% or higher to pass. On successful completion, you will receive a downloadable certificate.
Professional responsibility and scope
This course is designed to support knowledge and understanding but does not in itself confirm competence.
- Competency should be assessed within your workplace
- Practice should align with local protocols, current guidance, and professional standards
- You are responsible for applying learning appropriately within your role
Average time to complete
Approximately 2 hours, depending on your prior knowledge and experience. The course is fully self-paced, allowing you to complete it in stages. You can revisit any sections that you’re unsure of.
Course Content
Frequently asked questions (FAQs)
Can I buy this course for someone else?
Yes. To do this, register using their email address and the name they would like to appear on their certificate.
For example, you might know them as Kate, but they may need their certificate issued in their full birth name, Katherine. It’s best to check these details with them first.
Once the purchase is complete, they will receive the automatic course link by email.
Can I complete the course in my own time, and how long do I have to access it?
All of our online courses are self-paced, so you can complete them at a time that suits you. Your progress is saved at the end of each lesson, allowing you to return and continue later.
You will have six months from the date of enrolment to complete the course. After six months, the course will no longer be available.
Some courses, such as Basic Life Support, must be completed annually by clinical staff. A new course will therefore need to be purchased each year to ensure the training reflects the most up-to-date guidance.
Can I access the training material after completing the course?
Yes. The course materials are available to download during your access period, so you can keep a copy for future reference. Your course access will remain active for six months from the date of enrolment, after which the course will no longer be available.
Which payment methods do you accept?
We accept card payments via Stripe. You can pay using a debit or credit card (such as Visa or Mastercard).
When will I get my certificate?
As soon as you have passed the end-of-course assessment and achieved the required pass rate of 80% or more, your certificate will be available to download from the top of the course page.
Do you offer refunds if I no longer need the course?
Refunds may be available if you have not logged into your account.
Once you have logged in, you will have access to the course materials and downloadable content, and a refund will no longer be possible.
What should I do if I can't log into my account?
When registering, please make sure you enter the correct email address, as login issues are often caused by an incorrect email being used. It can help to copy and paste your email address to avoid mistakes.
If you are unable to log in, click ‘Forgotten password’ and follow the instructions to reset your password via the email link sent to you.
If you continue to experience issues, please contact GPHA-training@gphealthcarealliance.co.uk and we will endeavour to respond within two working weeks.
Save with flexible discounts
Create a bespoke training package:
Choose five or more courses for one learner and receive 30% off the full package
Book training for your team:
Purchasing multiple licences for the same course?
- 5 or more learners, receive 10% off
- 10 or more learners, receive 20% off
To receive a discount code or discuss offers, email gpha-training@gphealthcarealliance.co.uk
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