Welcome to the GP Healthcare Alliance Training Academy e-learning training course for Managing Staff Performance, designed specifically for Managers like you!

Estimated Completion Time: 3 Hours

This course is dedicated to equipping you with the essential skills and knowledge to effectively manage staff performance, including addressing and improving poor performance which can be applied Globally, being relevant for ‘Entry level’ and also ‘Intermediate skill sets’. Please be mindful that the completion of this course may vary in time to complete, depending on your prior knowledge and experience. This could take up to 3 hours to complete if you are at Entry level.

Why this course is important?

Effective performance management is crucial for the success of any organisation. As a Manager, your ability to guide and support your team can lead to increased productivity, higher employee satisfaction, and overall organisational success. This course will provide you with practical tools and strategies to handle performance-related challenges confidentially and professionally.

What to Expect?

Throughout this course, you will engage in interactive modules, real-life scenarios, and practical exercises designed to enhance your learning experience. By the end of this training, you will be well-prepared to manage your team’s performance effectively and foster a culture of excellence, as you will learn how to:

• Recognising signs of underperformance.

• Set clear expectations.

• Monitor performance including evidence collection and root cause analysis.

• Provide constructive feedback and difficult conversations.

• Addressing poor performance.

• Developing an improvement plan.

• Legal and ethical considerations.

• Fostering a positive work environment.

The above will be achieved by completing the lessons which will be :

• What does ‘underperforming’ mean?

• Recognising signs of underperformance in staff.

• What data/evidence to collect.

• Handling verbal feedback.

• Root Cause Analysis.

• Effective Coaching and Communication.

• Difficult conversations.

• Improvement plans.

• Legal and Ethical considerations.

• Key takeaway points.

• End of course assessment.

This is where you will be able to show off all the information that you have learnt, there is quite a lot, so making notes would benefit you for a quick recap, although you may prefer to utilise your PDF downloadable version to confirm your knowledge! You will need a pass rate of 80% or more to pass and be able to obtain your certificate, which can be downloaded and printed.

Please be aware that all content within this course is copyright protected

©2024 GP Healthcare Alliance.  

Please scroll down each screen and click ‘continue’ where indicated, also be aware of the arrows or the relevant numbers on the bottom of the screen to ‘click on’ as needed.

Where possible we have provided audio support to utilise if preferred/required but please be aware that there are examples for you to peruse also.

Let’s get started on this journey to becoming a more effective and supportive Manager. You role in shaping the future of your team begins here!

When you are ready to begin, click the “Start Course” button.