Welcome to the GP Healthcare Alliance’s Care Navigator course.
The aim of this course is to provide a deeper understanding of what ill health is, how it can impact upon people, their attitudes and how to help them whilst providing a caring approach towards them within the UK and might take up to an hour to complete.
Care Navigator Training
Welcome to the GP Healthcare Alliance’s Care Navigator course.
The aim of this course is to provide a deeper understanding of what ill health is, how it can impact upon people, their attitudes and how to help them whilst providing a caring approach towards them within the UK and might take up to an hour to complete.
This course provides some examples of what could occur in a stressful situation, how to demonstrate that you are listening and have understood the situation and can help to provide a good outcome to the discussions/situations, whilst being aware of your surroundings.
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- Average time to complete: 1 hour
- Downloadable course content included
- Free certificate upon completion
This CPD-accredited online care navigator training course is designed for receptionists, administrators and other health and care professionals who help patients access the most appropriate services and support.
The course develops the communication skills, confidence and understanding needed to support patients with empathy, professionalism and respect. You’ll explore how physical health, mental health and wider life circumstances can influence people’s needs, helping you provide effective signposting while delivering an excellent patient experience.
Whether you are new to care navigation or looking to strengthen your communication and patient support skills, this course provides practical knowledge that can be applied immediately within primary care and other healthcare settings.
Why this course matters
- Care navigators are often the first point of contact for patients seeking help
- Effective care navigation helps patients access the right service at the right time
- Positive communication can improve patient experience and reduce frustration
- Understanding mental health, stress and disability, supports more compassionate conversations
- Excellent care navigation helps build trust between patients and healthcare services
What you will learn
- The role and responsibilities of a care navigator
- How ill health can affect people’s behaviour and communication
- The impact of stress, anxiety and mental health on patients
- Communication techniques that help patients feel listened to and supported
- The importance of empathy, inclusivity and dignity
- Telephone and face-to-face communication skills
- Professional etiquette and patient-centred conversations
- Creating positive experiences for patients and colleagues
Who this course is for
This online care navigator course is suitable for:
- Care navigators
- GP receptionists
- Patient services advisors
- Primary care staff
- Community healthcare staff
- Anyone supporting patients to access healthcare services
No previous experience is required.
Learning outcomes
By the end of this course, you will be able to:
- Understand the purpose of the care navigator role
- Recognise how physical and mental health can influence patient behaviour
- Demonstrate empathy and active listening skills
- Communicate professionally in challenging situations
- Support patients with confidence and compassion
- Understand the importance of inclusivity and diversity
- Apply effective telephone and face-to-face communication techniques
- Help create a positive experience for patients accessing healthcare services
Full course description
This online care navigator training course provides practical guidance for anyone supporting patients to access healthcare services.
Designed for primary care and healthcare environments, the course explores how compassionate communication, active listening and professional behaviour can improve patient experience while helping people access the right support.
About the care navigator role
The course begins by exploring the purpose of care navigation and why the role is becoming increasingly important across healthcare services. You’ll learn how care navigators help patients access appropriate care while supporting the wider healthcare team.
Understanding ill health and patient needs
You will explore what constitutes an intimate examination and the considerations healthcare professionals and chaperones must consider to protect patient dignity, privacy, and comfort.
Supporting patients with empathy
You’ll learn practical communication techniques that demonstrate empathy, active listening and understanding, helping patients feel heard, respected and supported throughout their interaction.
Communication and professional etiquette
The course explores best practice for both telephone and face-to-face conversations, including professional etiquette, transparency and building trust with patients.
Inclusivity, diversity and wellbeing
You’ll examine why inclusivity and diversity should underpin every patient interaction, alongside understanding how stress and mental health can affect both patients and colleagues within the workplace.
Assessment and certification
At the end of the course, you will complete an assessment to demonstrate your understanding. You will need to achieve a result of 80% or higher to pass. On successful completion, you will receive a downloadable certificate.
Professional responsibility and scope
This course is designed to support knowledge and understanding but does not in itself confirm competence.
- Competency should be assessed within your workplace
- Practice should align with local protocols, current guidance, and professional standards
- You are responsible for applying learning appropriately within your role
Average time to complete
Approximately 1 hour, depending on your prior knowledge and experience. The course is fully self-paced, allowing you to complete it in stages. You can revisit any sections that you’re unsure of.
Course Content
Frequently asked questions (FAQs)
Can I buy this course for someone else?
Yes. To do this, register using their email address and the name they would like to appear on their certificate.
For example, you might know them as Kate, but they may need their certificate issued in their full birth name, Katherine. It’s best to check these details with them first.
Once the purchase is complete, they will receive the automatic course link by email.
Can I complete the course in my own time, and how long do I have to access it?
All of our online courses are self-paced, so you can complete them at a time that suits you. Your progress is saved at the end of each lesson, allowing you to return and continue later.
You will have six months from the date of enrolment to complete the course. After six months, the course will no longer be available.
Some courses, such as Basic Life Support, must be completed annually by clinical staff. A new course will therefore need to be purchased each year to ensure the training reflects the most up-to-date guidance.
Can I access the training material after completing the course?
Yes. The course materials are available to download during your access period, so you can keep a copy for future reference. Your course access will remain active for six months from the date of enrolment, after which the course will no longer be available.
Which payment methods do you accept?
We accept card payments via Stripe. You can pay using a debit or credit card (such as Visa or Mastercard).
When will I get my certificate?
As soon as you have passed the end-of-course assessment and achieved the required pass rate of 80% or more, your certificate will be available to download from the top of the course page.
Do you offer refunds if I no longer need the course?
Refunds may be available if you have not logged into your account.
Once you have logged in, you will have access to the course materials and downloadable content, and a refund will no longer be possible.
What should I do if I can't log into my account?
When registering, please make sure you enter the correct email address, as login issues are often caused by an incorrect email being used. It can help to copy and paste your email address to avoid mistakes.
If you are unable to log in, click ‘Forgotten password’ and follow the instructions to reset your password via the email link sent to you.
If you continue to experience issues, please contact GPHA-training@gphealthcarealliance.co.uk and we will endeavour to respond within two working weeks.
