This course is designed for General Practice Staff, to provide a deeper understanding of what ill health is, how it can impact upon people, their attitudes and how to help them whilst providing a caring approach towards them.
This course provides some examples of what could occur in a stressful situation, how to demonstrate that you are listening and have understood the situation and can help to provide a good outcome to the discussions/situations whilst being aware of your surroundings.
Care Navigator Course
Course Content
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Welcome to the GP Healthcare Alliance’s Care Navigator course.
Estimated Completion Time: 1 Hour
The aim of this course is to provide a deeper understanding of what ill health is, how it can impact upon people, their attitudes and how to help them whilst providing a caring approach towards them.
This course provides some examples of what could occur in a stressful situation, how to demonstrate that you are listening and have understood the situation and can help to provide a good outcome to the discussions/situations whilst being aware of your surroundings.
We will look at :
- What could ill health look like
You will explore the definition of health and contemplate how all aspects of ill health can impact on a person’s Mental Health, including how being apprehensive can be a trigger for poor mental health.
- Additional stress factors
You will learn how the body and mind reacts to stress, as well as some statistical details regarding disabilities and poor mental health and how this can affect life chances and experiences.
- Having a helpful approach
You will understand the power of a friendly ‘can do’ approach, together with how to help the patient feel valued and most importantly listened to.
You will also explore why inclusivity and diversity is essential to consider in every aspect of your work.
- Etiquette (Telephone and face-to-face)
You will learn about the importance of good etiquette and how this can breed a mutual respect and understanding and how transparency aids trust and belief! There are also some examples that demonstrate how this can happen.
- Considering Mental Health within the workplace
You will learn about the Mental Health Continuum and how being proactive rather than reactive will hopefully help make your working environment a lot less stressful, encouraging supportiveness and kindness.
- End of course assessment.
This is where you will be able to show off all the information that you have learnt, there is quite a lot, so making notes would benefit you for a quick recap! You will need a pass rate of 80% or more to pass and obtain your certificate, which you can download and print on completion.
Please be aware that all content within this course is copyright protected
©2022 GP Healthcare Alliance.
Please scroll down each screen and click ‘continue’ where indicated, also be aware of the arrows or the relevant numbers on the bottom of the screen to click on as needed.
Where possible we have provided audio support to utilise if preferred but please be aware that there are many screen shot examples for you to peruse also.
When you are ready to begin, click the “Start Course” button.
The Benefits of a Care Navigator Course
In a world where healthcare can often be complex and overwhelming, there is a need for skilled individuals who can guide and support patients and their families through the maze of the Healthcare world. This is where you need to be aware of care navigation.
Here we’ll explore what care navigation is all about and why enrolling in a care navigator course is perfect for any healthcare receptionist or assistant. We’ll look at the valuable skills you can gain and how these skills can make a big difference in people’s lives.
Whether you are already in the healthcare field or looking to make a difference in the lives of patients, this journey into care navigation promises to open new doors of understanding, empathy, and impact.
So, get ready for an exciting journey towards empathy and compassionate healthcare advocacy.
Top Reasons to Enrol in a Care Navigator Course
Enrolling in a care navigator course can be beneficial for both your career and the lives of those you’ll assist. Here are the top reasons why you should consider taking this step:
- Empower Others: Guide individuals through complex healthcare systems, making a real difference in their lives.
- In-Demand Skills: Acquire rewarding, sought-after expertise in healthcare.
- Career Opportunities: Open doors to various healthcare positions.
- Effective Communication: Develop strong communication skills for effective advocacy.
- Personal Fulfilment: Find deep satisfaction in helping others access needed care.
- Community Connection: Foster community bonds while assisting those in need.
- Advocacy and Empathy: Emphasize empathy and advocacy for patient rights.
- Personal Growth: Grow personally while navigating complex systems with compassion and expertise.
By enrolling in a care navigator course, you are equipped with necessary knowledge and skill to enrich your life and the lives of others, providing you with fulfilling career opportunities and the chance to be a source of knowledge and empowerment in your community.
Skills Acquired from Care Navigator Training
When you enrol in a care navigator training course, you’ll gain a valuable set of skills that are essential for helping individuals and families navigate the healthcare system with ease. Here are four key skills you’ll develop:
- Empathy and Rapport: You’ll connect with patients and loved ones through empathy and rapport, understanding their concerns, and offering compassionate support.
- Resource Management: Gain the skills to efficiently handle healthcare resources, from navigating facilities and accessing community support. This knowledge is crucial for helping patients get the care they need.
- Problem-Solving: Develop patient-focused problem-solving skills. Identify challenges faced by patients and families and find practical solutions to ensure they receive the right care.
- Team Collaboration: Understand the importance of teamwork in healthcare. Seamlessly work with healthcare providers, support staff, and professionals to ensure comprehensive patient care.
These skills will not only make you a more effective care navigator but also a valuable asset to your community, as you assist individuals in accessing the care and services they need while navigating the often complex healthcare landscape.
Ready to Guide & Support Patients? Enrol Now!
If you want to learn how to be a guiding light for patients and provide crucial support in their healthcare journey, then enrolling in a Care Navigator course is the perfect choice for you.
This course will empower you with the skills and knowledge needed to make a real difference in people’s lives. You’ll become the helping hand that individuals and families can rely on as they navigate the complexities of the healthcare system.
By joining this training, you invest in your own growth and the well-being of your community. Don’t hesitate; take the first step towards a fulfilling and impactful career as a Care Navigator.
Enrol today and be the positive change that healthcare needs!
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